Tailored Safer Gambling Training On Demand
Whether it is off-the shelf e-learning programmes or fully bespoke custom built projects, SG Global have you covered. We have designed, built, and launched our Safer Gambling e-learning programmes to thousands of gambling operator employees across the world, combining our knowledge, experience, role-play style videos, and lived experience, to create impactful e-learning modules that make a difference. Whether it’s housed on our own SG Global LMS, or your own internal platform, or a combination of the two, we aim to make the process of accessing and rolling out e-learning as seamless as possible.
Understanding customer vulnerability
Understanding gambling harms
Enhanced skills for customer interactions
Awareness of gambling support services
The aim of this programme is to raise learner awareness of customer vulnerability, in order to support your organisations own Safer Gambling initiatives. Learners will explore what is meant by vulnerability, why it is important to recognise it and how this can help your organisation in fulfilling its corporate responsibilities.
Understanding customer vulnerability
By the end of the programme learners will be able to:
define the term ‘vulnerability’
describe the purpose and importance of social responsibility
understand what is meant by customer vulnerability
identify potentially vulnerable groups
understand and describe the factors that can trigger vulnerability
identify types of vulnerability
Understanding gambling harms (2-part programme)
The first part of this programme explores gambling harms and their impacts within the context of the individuals, families and wider communities. Learners will understand the factors that can make people more vulnerable to gambling harm and how recreational gambling can get out of control.
The second part of the programme is told through the eyes of Joe and his journey through gambling addiction. Learners will be introduced to the work of psychologist Dr Custer to help identify gambling harms in customers.
By the end of this programme learners will be able to:
describe gambling addiction therapy
describe the different types of gambling harm (GH)
define the term gambling harm (GH)
identify the three interplayed that cause a loss of gambling control
identify the factors than can change a customers relationship to gambling
identify the factors that can make someone vulnerable to gambling harms (GH’s), and how this relates to customer profiling
identify the GH impact on Joe and his family
describe how these interplays can trigger vulnerability
Enhanced skills for customer interactions (2-part programme)
Great communication skills are key to ensuring that your customers remain safe.
Part A: Learners will discover what is meant by enhanced skills for customer interactions, and what these skills are. Learners will see examples of customer interactions and learn the benefits of using enhanced skills.
Part B: Learners will build on the skills from Part A and will explore ways to have better and more meaningful communications with customers.
By the end of this 2-part programme learners will be able to:
explain what enhances skills for customer interactions are
describe customer interactions where enhances skills could be applied
identify examples of enhances skills for customer interactions
explain the benefits of using enhances skills in a customer interaction
describe the different situations where enhanced skills can help you to support your customers
identify and describe the different skills in action
Awareness of Gambling Support Services
The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and support. Learners will explore the organisations the support gambling and the protections that are available to help customer take control when gambling becomes disordered.
By the end of this programme learners will be able to:
explain why knowledge of support services is important to your customers and to you
describe the different types of support services available and what they do
describe how the support services help people struggling with gambling harms
describe some of the barriers that may prevent people from accessing these support services, and how these may be overcome
Coming soon…
New Gambling in the Workplace e-Learning
New Supporting Wellbeing in the Gambling Industry e-Learning
New 'AGC' Customer Interaction e-Learning
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New Charity Lottery e-Learning
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New USA Gambling Awareness e-Learning
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New 'AGC' Customer Interaction e-Learning • • • New Charity Lottery e-Learning • • • New USA Gambling Awareness e-Learning • • •
